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  1. REVIAN Answers & Community
  2. Support for Existing REVIAN Members

Support for Existing REVIAN Members

Information to help you get started with REVIAN and complete treatments using the REVIAN mobile app and wireless cap

Getting Started with REVIAN

  • REVIAN Quickstart
  • Where do I find the REVIAN app?
  • REVIAN Quickstart Video
  • REVIAN App messages and what they mean

REVIAN Technical Support

  • The blue charging indicator LEDs aren't illuminating
  • Cap Not Found / Cap Won’t Connect
  • Error Code 002 - This cap is not authorized for use with your account.
  • REVIAN Firmware Updates
  • Difficulty connecting REVIAN cap to Samsung mobile device
  • Difficulty with the REVIAN charging cable connection
See all 8 articles

Frequently Asked Questions

  • Can the REVIAN RED system be used with wet or damp hair?
  • Are any special hair care products, like shampoo or conditioner, needed or recommended for use with the REVIAN RED system?
  • Can I travel with the REVIAN RED system?
  • How do I contact the REVIAN Support Team?
  • What sensors are in the REVIAN cap?
  • What happens if I stop using REVIAN?
See all 9 articles

REVIAN Returns

  • Return shipping
  • REVIAN Return Policy
  • Warranty Replacements
  • REVIAN Money Back Guarantee
REVIAN Answers & Community